Pharmacy Integration Project
Upcoming Webinars
The CPNS team will also be holding a monthly drop-in webinar to provide an update to Contractors and pharmacy teams and hold a Q&A session. Each webinar will be focused on a different service. Please see below for details of our upcoming webinars, booking links, and previous recordings from webinars we have held.
Details of Upcoming Webinars will be available soon.
Previous webinars can be viewed on the below links:
CPNS Introduction to the Pharmacy Integration Project webinar – 27th November 2024.
Discharge Medicine Service webinar – 29th January 2025
Hypertension Case Finding Webinar – 26th February 2025: Hypertension Service Webinar slides can also be viewed. Within the slides are links that take you directly to further information if needed.
We appreciate your feedback, and if you have attended or watched any of the above webinars on demand, could you please complete this short survey. This will help us to tailor future webinars for contractors.
Introduction
Norfolk & Waveney/Suffolk & North East Essex ICBs Collaborative Community Pharmacy Integration Project
Community Pharmacy Norfolk & Suffolk (CPNS) is excited to announce its success in securing a competitive tender to lead a community pharmacy integration project across both the Norfolk & Waveney ICB and the Suffolk and Norfolk East Essex ICB.
The one-year initiative will focus on supporting key NHS services, including the Discharge Medicines Service (DMS), Pharmacy First Service, the Hypertension Case Finding Service (HCFS), and the Pharmacy Contraceptive Service (PCS).
Key elements of the project will be raising awareness among stakeholders and service providers, as well as enhancing public engagement. The project will be managed and delivered by the CPNS team’s existing officers, with additional support from former Suffolk LPC Chief Officer, Tania Farrow.
Full details on this announcement can be found here.
Please make sure you and your pharmacy team members follow our communication channels for project updates.
Survey Results – Summary of Feedback
We would like to thank everyone for the engagement and feedback we have received as part of the recent survey, meetings and webinars. All of the information has been collated and reviewed and can be seen here along with key priorities your CPNS team will be working on in the next few months.
Survey Winners
The 4 winners of the £25 Love to Shop vouchers from the Pharmacy team surveys were:
Irene at Victoria Street Pharmacy
Michelle at Boots Pharmacy
Holly at Well Pharmacy
Nicola at Morrisons Pharmacy
All prizes have been sent to the winners above.
As part of the CPNS Integration Project, a portion of the fund will support a targeted social media campaign to engage the local population and relevant cohorts.
The campaign plan for March is as follows:
Further boosted social media posts will be made from April to August with the first 6 weeks focusing on the Pharmacy First Service, followed by the Hypertension Case Finding Service and the Pharmacy Contraception Service.
The success of this campaign will be assessed using key engagement metrics, including:
– Reach & Impressions – The number of people who have seen our posts.
– Engagement Rates – Likes, shares, comments, and interactions.
– Click Through Rates – Tracking how many users take action based on the posts.
Insights gathered from these metrics will help us refine future campaigns and maximise patient awareness.
We would strongly encourage you to head to our Facebook page, like and share these posts to increase awareness of the services you deliver to your patients.
Please note that Facebook has been selected as the preferred platform vs our X and LinkedIn platforms, as it is our main public facing platform which has the added option to display adverts across Instagram. Facebook also has the highest number of Contractor pages along with allowing for sharing to local Facebook groups which increases the organic reach to our local patient populations.
Click the icon below to visit our page and get involved!
CPE Pharmacy First main page for more info on the following:
- Introduction and background
- Service specification and other documentation
- Getting ready to provide the service
- Providing the service
- Promoting the service to the public
- Funding and claiming payment
- Frequently Asked Questions
- Resources
Other useful links:
VirtualOutcomes Pharmacy First hints, tips and learnings course is a helpful online course that includes a section that focuses on helping staff filter out cases that don’t meet the clinical threshold.
CPPE Pharmacy First self-assessment framework
Specialist Pharmacy Service: Pharmacy First podcast series
Easy to download key materials to support promoting the Pharmacy First service can be found here:
Pharmacy First Key Promotional Resources 28.11.2024
NHS Pharmacy First patient leaflet Jan 2025
Hypertension Case Finding Service
The Hypertension case-finding service was commissioned as an Advanced service from 1st October 2021. In public-facing communications, the service is described as the NHS Blood Pressure Check Service.
From 1st December 2023, the service specification changed to allow suitably trained and competent pharmacy staff (pharmacists, pharmacy technicians and other non-registered members of the pharmacy team) to provide the service.
It is essential that ABPMs are provided to patients when needed and your pharmacy can offer this as part of the service and when refused appropriate clinical patient records made.
CPE Hypertension Case-Finding Service main page for more info on the following:
- Introduction & Webinars
- Service specification and other documentation
- Getting ready to provide the service
- Providing the service
- Funding and claiming payment
- Frequently Asked Questions
- Resources and statistics
CPE reminder article series:
- Hypertension Case-Finding Service reminder (#1): Maximising the use of my team
- Hypertension Case-Finding Service reminder (#2): How can I promote the service?
- Hypertension Case-Finding Service reminder (#3): How do I engage with my general practices?
- Hypertension Case-Finding Service reminder (#4): ABPM
Other useful links:
VirtualOutcomes HCFS course & VirtualOutcomes Atrial Fibrillation course
CPPE HCFS self-assessment framework
Promotional Materials:
DHSC Campaign Resources, including NHS campaign materials, ‘Find a pharmacy’ cards, multicultural resources, digital screens, posters, banners, and social media.
The Pharmacy Contraception Service (PCS) was commissioned by the NHS as an Advanced service which started on 24th April 2023, allowing the on-going supply of oral contraception (OC) from community pharmacies.
From 1st December 2023, the service included both initiation and on-going supply of OC.
CPE PCS main page for more info on the following:
- Introduction
- Service specification and other documentation
- Getting ready to provide the service
- Providing the service
- Funding and claiming payment
- Frequently Asked Questions
- Resources & Webinars
Other useful links:
CPPE Pharmacy Contraception Service (PCS) Resources
NHS England Pharmacy Contraception Service campaign materials
Promotional Materials
Posters:
Contraception pharmacy poster – Continuation of supply PRINT-A4
Contraception pharmacy poster – Initiate & Continue supply PRINT-A4
Leaflets:
Contraception service-patient-leaflet-PRINT-A4-DOUBLE-SIDE-300-1
Contraception service-individual-measurements-results-leaflet-PRINT-A5-300-1
If you need any further support or information about this exciting project please email the CPNS team.
