Smartcards

The downloads should be accessed via the following link:

http://nww.hscic.gov.uk/dir/downloads/  (please note, this link will only work on a computer that has access to the Health and Social Care Network (HSCN))

Click on the sections below for information on Smartcards in your area.

East Suffolk & West Suffolk

NECS (North England Commissioning Support Unit) manage all smartcard requests for the East and West Suffolk.

Requests for new smartcards or any other smartcard queries and issues should be logged through the dedicated IT Service Desk on 0300 555 0340 or you can email any requests to necsu.servicedesk@nhs.net

Norfolk & Waveney

The RA Team at Norfolk Community Health and Care NHS Trust (NCHC) is the provider for Norfolk and Waveney Pharmacies.

The Team can be contacted as detailed below:

• IT Self Service Portal: https://norfolk.alembacloud.com/production/portal.aspx
• Email: itservicedesk@nchc.nhs.uk
• NCHC IT Service Desk: Tel: 01603 508622 (Ext 8622)

RA Support Services are available: Monday-Friday, 09:00-17:00 excluding Bank Holidays.

Please Note: contacting the Team via Email is the quickest way to request support.

All local Registration Authority (RA) contact details are given in the link.

Self Service Smartcard Unlock

This application allows Clinicians and other Staff to unlock their own smartcards, without having to register or contact their Registration Authority. The Users will need to have an email from the allowed list – Care Identity email domain allow list – NHS Digital

Below is the self-service unlocking link and information of the service:

• Self Service Unlock Smartcard – Care Identity Management
• Self-service smartcards unlock – NHS Digital

Smartcard Quick Links & Guides

• Smartcard Guidance’s and Leaflets
• Care Identity Service – NHS Digital
• Appropriate documents required to register for a smartcard
• Smartcard Self-Renew Guidance

Your IT Providers will need to update a few things which will allow users to self-renew version 8 cards.