Patient Complaints
Patients have the right to make a complaint about any aspect of NHS care, treatment or service. This is written into the NHS Constitution on GOV.UK.
If a patient wants to make a complaint they can either:
- Complain to the provider of the service (i.e., the GP practice, pharmacist, optometrist, or dentist)
- Complain to the commissioner of the service
After 1 July 2023, if patients want to make a complaint about Primary Care services to the commissioner they will need to contact the Integrated Care Board instead of NHS England.
Norfolk and Suffolk ICB
Please advise patients to contact Norfolk and Suffolk ICB about a query or make a complaint.
General queries email: nwicb.contactus@nhs.net
Complaints email: nwicb.complaintsservice@nhs.net
Phone: 0800 389 6819
Opening hours: Monday to Friday, 10am to 4pm
Address:
NHS Norfolk and Suffolk Integrated Care BoardCounty Hall
Martineau Lane
Norwich
NR1 2DH
Please also use this information to update your internal and patient facing materials or to contact the relevant team for further guidance or support on the complaints process.
Community Pharmacy England have produced a template poster for your use here.
