Pharmacies to prepare for national digital phoneline switchover
CPE have a great page full of resources to support you pre the National Digital Phone Line Switch over January 2025
Pharmacies to prepare for national digital phoneline switchover – Community Pharmacy England
Actions for Pharmacy Teams
To minimise the risk of service disruption, start preparing early:
-
Confirm your telecoms setup – find out if your phone provider still operates on the Public Switched Telephone Network (PSTN).
-
Review your equipment and processes – identify any devices or systems that could be affected by the change.
-
Safeguard prescription workflows – ensure any prescription services linked to PSTN are addressed first.
-
Brief your colleagues – make sure everyone on the team understands what’s happening and when.
-
Raise awareness for patients – put up clear information about the switch and how it could affect telecare or alarm systems.
The National Campaign page includes a toolkit with posters, social media, web banners and much more to support your messaging.
An couple of examples are below.
Telecare_A3 poster_v2d_No print marks_Character 2
Telecare_A3 poster_v2d_No print marks_Hero
