Smoking Cessation Services Suffolk

Suffolk County Council Public Health & Communities along with Feel Good Suffolk now commission a range of services available to pharmacies to support their community to Stop Smoking.


Behavioral Change and NRT Supply Service

This service is now live. The contract period is between 01.10.2025 and 31.03.2027

Providers are expected to deliver face to face stop smoking support (or via telephone if appropriate) to individuals up to 12-weeks post quit. Staff will need to be appropriately trained (as per NCSCT guidance) to deliver informative behaviour change conversations and provide access to nicotine replacement therapy.

Contracts, Service specifications and service details are in PharmOutcomes.

If you have any questions please email healthreferrals@eastsuffolk.gov.uk  

If you need any help or support please contact info@cpns.org.uk.

NRT Supply Service

Commissioned  from 1st December 2023

This service has been extended to run to 30th November 2026 if contractors wished to continue to receive referrals they needed to accept the extension by 30/11/25 – in PharmOutcomes.

A locally commissioned Nicotine Replacement Therapy (NRT) supply service is now available for all Suffolk pharmacies to sign-up to from December 2023.

This is a fully funded service requires no significant additional training for pharmacy staff. The service is available to all pharmacies who wish to sign up to deliver the service.

Pharmacies will supply the NRT to clients referred by Feel Good Suffolk stop smoking support services. As of July 2024 referrals will also be made from Maternity Clients and the Tobacco Dependence Treatment Programme. These referrals will come directly via PharmOutcomes.

The client will present at their chosen pharmacy confirming their name. An appropriate clinical staff member will then be able to locate the client’s details on PharmOutcomes where all the information required by the pharmacy (type of NRT, strength, brand, quantity) will clearly be stated.

An NRT supply will then be made to the patient.

NB: NRT supply as part of this service is free of charge for the patient.

PGD: Prescribed Medication trial. Linked to NRT Supply Service

Suffolk County Council Public Health & Communities have commissioned pharmacies to supply  Varenicline and Cytisine to support smoking cessation.  Up to 10 pharmacies were sought under this trial and was open to all pharmacies who are either currently part of the NRT supply contract, or who are willing to also sign up to it.

The specification for the contract including the payment schedule were emailed to pharmacies by Suffolk County Council Public Health & Communities.

This service is live.

Comissioner Information & Contact Details

Any queries about the contract, please contact the Public Health and Communities Directorate:

email Sam.Cayford@suffolk.gov.uk or info@cpns.org.uk

If you have any questions about the Behavioral Change and NRT Service please email healthreferrals@eastsuffolk.gov.uk  

Sign Up Process

Sign-up for NRT Supply service can be completed on the PharmOutcomes service page.

This includes information on the separate service variations, including TDTP and Maternity services.

Both the Behavioral Change and NRT Service and the PGD: Prescribed Medication trial an EOI was emailed to all pharmacies requesting engagement. Any questions please email the commissioner.

Training Requirements

There is no contractual training requirement to offer the NRT Supply Service. All staff training required for the supply of NRT by pharmacy staff will be the responsibility of the pharmacy.

Both the Behavioral change and NRT Supply Service and PGD: Prescribed Medication trial have clear training requirements in the service specs which are available from the commissioner.

Other Guidance & Useful Links

Printed poster and flyers on the Feel Good Suffolk service have already been sent out to local community pharmacies.

If you would like to order additional printed posters or leaflets please email: feelgoodsuffolk@suffolk.gov.uk

Feel Good Suffolk A4 Poster

Feel Good Suffolk A5 Flyer